RETURNS & EXCHANGE

Our company, Natural Indian Oils exclusively caters the true essence of Mother Nature in the form of Essential Oils, Traditional Attars, Absolutes, Spice, Massage, Spa and Carrier Oils. Premium quality and finest extraction process is the cornerstone of our company. However, we solely believe in serving our globally-spread customers with utmost satisfaction and finest quality standards. In case, still you are facing any unsatisfactory aspect then you are absolutely free to return or exchange the product within 30 days of a purchase. We also benefit customers with our 100% money back policy. 

Below mentioned is the criterion for returning and exchanging the Product:

Return or exchange the product within 30 days of purchase.

Make sure that the product is unused.

Our refund process takes at least 10-12 days.

While exchanging or returning the product, all the shipping charges will be exclusively paid by the customer. However, the shipping charges that are mentioned on our website are the discounted prices and the original shipping charge which is quoted by the shipping agencies is tentatively higher and we pay the entire additional amount from our pocket. 

In case giving us inappropriate contact details including name, address, any fail in collecting the order or any other lapse then complete shipping cost will be charged from the customer. The Shipping cost that will be charged is going be higher as we offer discounted shipping price on our website. One can conveniently check with the shipping price range online. 

ORDER CANCELLATION

On account of unavailability of product, its depiction or price changes Allin Exporters preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled.

Prior information is provided to the consumer about the cancellation of order. No additional costs are charged for cancellation.

Consumer retains the full right to cancel the order before delivery of order by Consumer Support Services during working hours. After dispatch of product, order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, cancellation can be done.

PROCEDURE TO RETURN THE PRODUCTS

In case of damages, users can return their product but they are required to go through certain procedure in order to return it. In order to return the product, order Number, Picture of damaged product as well as a detailed reason for returning should be provided by you over the email.

After complete evaluation of the problem, suitable instruction and product/products can be returned to B - 75, Sector 6, Noida, Uttar Pradesh-201301, India.

Customers are required to return the products only in its original packing by Allin Exporters at our return address given above. Order number should be labeled very clearly on the packing.